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Things you need to know

About us

  • 📦 Our Delivery

    We use Royal Mail for shipping. Once your order is dispatched:

    • Standard: Estimated 3-5 days
    • Express: Estimated 1-3 days

    Please note, delivery times may be delayed during weekend and public holidays.

  • ❓ Return & Exchange

    We do not support returns or exchanges for non-quality-related issues.

    If you encounter a problem with the quality of your item, please contact our customer service team, and we’ll be happy to assist you!

  • 🤝 Distributor Discount

    Special discounts for distributors! 🎉 Starting with a minimum order of 50 units, you can enjoy exclusive pricing.

    Please reach out sales@thekpc.com 
    We look forward to partnering with you!

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Frequently Asked Questions (FAQ)

How to contact us?

If you have any questions, please feel free to contact us at customer@thekpc.com

We’ll get back to you as soon as possible, usually within 1–3 working days. For public holidays, our response time may be slightly longer, so we kindly ask for your patience.

How do I use THE KPC Reward Points?

Using THE KPC Rewards is easy:

  1. register an account on our website.
  2. with every purchase — you get 3 points for every £1 spent.
  3. at checkout — 100 points = £1 off.
  4. anytime by logging into your account.

📝 Please note: Reward points cannot be used with other discount codes or early bird pricing. Points do not expire as long as your account remains active.

Are the product safe for children?

We recommend our products for ages 7 and up, as some products may contain small detachable parts that are not suitable for younger children.